**How long does shipping take?** Orders typically arrive within 7-14 business days after processing. We process orders within 1-2 business days. You'll receive a tracking number via email once your order ships. **Do you offer free shipping?** Yes! Free shipping on all orders over $35. Orders under $35 have a flat shipping rate of $4.99. **What countries do you ship to?** We currently ship to the United States, United Kingdom and EU. Expanding to more countries soon! **Can I track my order?** Absolutely! You'll receive a tracking number via email as soon as your order ships. Track your package anytime. **My tracking hasn't updated in days. Is this normal?** Yes, this is normal! International tracking can take 3-5 days to update. Once your package enters your country, tracking updates become more frequent.
💰 ORDERS & PAYMENTS
**What payment methods do you accept?** We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. All transactions are secure and encrypted. **Is my payment information secure?** 100% secure. We use industry-standard SSL encryption and never store your payment details. All payments are processed through secure payment gateways. **Can I change or cancel my order?** Yes, but act fast! Contact us within 24 hours at support@cleanpetsco.com. Once orders are processed, we cannot make changes. **Do you offer discounts or promo codes?** Yes! Sign up for our email list to receive exclusive discounts and early access to new products.
↩️ RETURNS & REFUNDS
**What's your return policy?** We offer a 30-day money-back guarantee. If you or your pet aren't completely satisfied, return the product for a full refund (minus return shipping). **How do I return something?** Email us at support@cleanpetsco.com with your order number. We'll send you return instructions within 24 hours. **When will I receive my refund?** Refunds are processed within 3-5 business days after we receive your return. It may take 5-7 additional days for your bank to process the refund. **What if my product arrives damaged?** We're so sorry! Email us immediately with photos and your order number. We'll send a replacement or full refund right away – no need to return the damaged item.
🌿 PRODUCTS
**Are your products really eco-friendly?** Yes! All products are made from sustainable, non-toxic materials. We use BPA-free, phthalate-free materials and eco-friendly packaging. Safe for your pet and the planet. **Are the products safe for sensitive pets?** Absolutely. Our products are made from gentle, hypoallergenic materials suitable for pets with sensitive skin. **How do I clean the grooming products?** Most products can be rinsed with warm water and mild soap. The silicone lick pads are dishwasher safe. Specific care instructions are included with each product. **Will the grooming gloves work on my pet's coat type?** Yes! Our grooming tools work on all coat types – short, long, thick, thin, curly, or straight. Suitable for both dogs and cats. **What size is the grooming glove?** One size fits most! The adjustable wrist strap ensures a comfortable fit for all hand sizes.
🐾 GENERAL
**Do you have a store I can visit?** We're an online-only store, which allows us to keep prices low and our environmental footprint small! **How can I contact customer support?** Email us anytime at support@cleanpetsco.com. We respond within 24 hours (usually much faster!). **Do you offer wholesale or bulk pricing?** Yes! For wholesale inquiries, email us at wholesale@cleanpetsco.com **Can I suggest a product?** We'd love to hear from you! Email your suggestions to hello@cleanpetsco.com
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