Frequently asked questions
đĻ SHIPPING & DELIVERY
**How long does shipping take?**
Orders typically arrive within 7-14 business days after processing. We process orders within 1-2 business days. You'll receive a tracking number via email once your order ships.
**Do you offer free shipping?**
Yes! Free shipping on all orders over $35. Orders under $35 have a flat shipping rate of $4.99.
**What countries do you ship to?**
We currently ship to the United States, United Kingdom and EU. Expanding to more countries soon!
**Can I track my order?**
Absolutely! You'll receive a tracking number via email as soon as your order ships. Track your package anytime.
**My tracking hasn't updated in days. Is this normal?**
Yes, this is normal! International tracking can take 3-5 days to update. Once your package enters your country, tracking updates become more frequent.
đ° ORDERS & PAYMENTS
**What payment methods do you accept?**
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. All transactions are secure and encrypted.
**Is my payment information secure?**
100% secure. We use industry-standard SSL encryption and never store your payment details. All payments are processed through secure payment gateways.
**Can I change or cancel my order?**
Yes, but act fast! Contact us within 24 hours at support@cleanpetsco.com. Once orders are processed, we cannot make changes.
**Do you offer discounts or promo codes?**
Yes! Sign up for our email list to receive exclusive discounts and early access to new products.
âŠī¸ RETURNS & REFUNDS
**What's your return policy?**
We offer a 30-day money-back guarantee. If you or your pet aren't completely satisfied, return the product for a full refund (minus return shipping).
**How do I return something?**
Email us at support@cleanpetsco.com with your order number. We'll send you return instructions within 24 hours.
**When will I receive my refund?**
Refunds are processed within 3-5 business days after we receive your return. It may take 5-7 additional days for your bank to process the refund.
**What if my product arrives damaged?**
We're so sorry! Email us immediately with photos and your order number. We'll send a replacement or full refund right away â no need to return the damaged item.
đŋ PRODUCTS
**Are your products really eco-friendly?**
Yes! All products are made from sustainable, non-toxic materials. We use BPA-free, phthalate-free materials and eco-friendly packaging. Safe for your pet and the planet.
**Are the products safe for sensitive pets?**
Absolutely. Our products are made from gentle, hypoallergenic materials suitable for pets with sensitive skin.
**How do I clean the grooming products?**
Most products can be rinsed with warm water and mild soap. The silicone lick pads are dishwasher safe. Specific care instructions are included with each product.
**Will the grooming gloves work on my pet's coat type?**
Yes! Our grooming tools work on all coat types â short, long, thick, thin, curly, or straight. Suitable for both dogs and cats.
**What size is the grooming glove?**
One size fits most! The adjustable wrist strap ensures a comfortable fit for all hand sizes.
đž GENERAL
**Do you have a store I can visit?**
We're an online-only store, which allows us to keep prices low and our environmental footprint small!
**How can I contact customer support?**
Email us anytime at support@cleanpetsco.com. We respond within 24 hours (usually much faster!).
**Do you offer wholesale or bulk pricing?**
Yes! For wholesale inquiries, email us at wholesale@cleanpetsco.com
**Can I suggest a product?**
We'd love to hear from you! Email your suggestions to hello@cleanpetsco.com